My payment is pending
Open the transaction details and keep your payment reference. A wallet approval is not confirmation of bank settlement. Avoid paying again until the original status is resolved.
A little help for the journey.
Find answers about wallets, verification and payment status below.
I am using a new device
Verify your primary phone with a new OTP, then re-link your wallet. Never share a recovery phrase or private key with anyone.
Frequently asked questions
Quick answers to the questions we get the most. Can't find yours? Contact support.
Does NomiPay store my crypto?
No. You connect an existing wallet and approve payments there. Approved payments are routed to the operator settlement wallet for bank processing.
Where can I use it?
The first planned corridor is Bhutan with one Partner Bank. Availability depends on onboarding, supported wallets and participating merchants.
How is the exchange rate set?
The Partner Bank daily rate is the primary quote source and is refreshed every 24 hours. Review the final rate and fees before approving a payment.
Do I need to verify my identity?
Yes. Phone verification and identity verification through Sumsub are part of onboarding before payments are enabled.
Still have a question?
Our support team is ready to help.